Are US Micro-Influencers More Trustworthy Than Celebrities?
The social commerce phenomenon has revolutionized the way in which consumers are engaging with the products they purchase online. In this regard, the conventional online advertising mediums like display ads and static ads promoting products are being replaced with the content-oriented approach to online shopping. Among the different online platforms, the TikTok platform has emerged as a trendsetter in the contemporary online shopping scenario. The buzz created by this platform, along with its unique algorithm, has helped brands connect with consumers in an effective manner. As a result, the online shopping platform on TikTok has witnessed an explosive growth as more and more brands are using this platform as an essential part of their online shopping strategy. This platform has helped brands provide an end-to-end online shopping experience to consumers, as they can directly move from the entertainment section to purchasing the product through the online shopping platform on TikTok. In this regard, there is a greater emphasis on the TikTok shop ecommerce and TikTok shop marketing campaign by brands. Though the conventional approach to advertising has been based on celebrity endorsements, the contemporary scenario has helped brands realize the influence micro-influencers exert on consumers, as they are more trustworthy and influential in the decision-making process of the consumer. Micro-influencers are defined as influencers with a following of between 10,000 and 100,000, as they are more relatable and knowledgeable about the product. In this context, it is observed that there is a change in the US scenario as well, wherein the consumers are becoming doubtful of these advertising channels. Moreover, it is observed that the consumer will purchase the product only after seeing a demonstration of the product and also after experiencing it themselves. In this context, it is observed that trust plays a very significant role in ecommerce. However, in the case of ecommerce in the TikTok shop, it is no longer about making themselves visible to the consumers but about their influence and their ability to create greater credibility for their brand. The subject of this article is to discuss and highlight the issue of whether micro-influencers are more credible and influential in comparison to celebrities in the context of TikTok shop ecommerce in the US. The importance of trust in digital commerce, the difference between micro-influencers and celebrity influencers in terms of their engagement and credibility, how micro-influencers are used by brands to promote their products, and finally, the advantages of this for businesses in the US. Why Trust Matters in E-Commerce Trust is considered to be one of the most important factors in ecommerce. Unlike in the case of physical stores, wherein the consumers are able to touch and feel the products before buying, in the case of ecommerce, it is observed that information plays a very significant role in shaping consumer behavior. In this context of TikTok ecommerce, it is observed that trust plays a very significant role in influencing consumer behavior since it is likely that the consumer discovers their products by virtue of entertainment content and not by virtue of product content itself. This discovery can be attributed to two main psychological factors: social proof and purchase confidence. Social Proof Social proof is a psychological factor in which a person seeks others in order to make a decision on how to behave or act in a given situation. In the case of digital commerce, social proof can be viewed as a review or a rating. In a platform like TikTok, for instance, the creator can be viewed as a form of social proof. Therefore, this implies that when a creator on TikTok reviews a certain product, talks about their experiences with the product, and talks about how beneficial the product is, the end user is more likely to buy into the product. In the case of micro-influencers, they can be viewed as having the ability to create the best form of social proof since the end user can be able to relate to them as opposed to relating to a macro-influencer in a distant or unattainable way. For instance, in a platform like TikTok shop ecommerce, a creator can be able to show the end user a certain product, and the end user can be able to buy the product from the video directly. Therefore, this can be viewed as a form of social proof. Purchase Confidence Another important aspect when it comes to ecommerce is purchase confidence. Purchase confidence can be defined as a feeling or a sense that the end user gets when they purchase a certain product. This means that the end user will be able to view the purchase confidence as a feeling or a sense that the product purchased is good enough and is worth the money spent on it. In the case of the creator, the creator will be able to create purchase confidence because they will be able to show the end user the product and explain it in great detail. One of the biggest advantages the creator has over other forms of advertising is the fact that the creator is able to be honest with the end user regarding the product and the micro-influencer is able to talk about the benefits and detriments of the product. For example, the creator could show the end user the ways in which the product is used in the creator’s daily life and compare it to other products. The creator could also show the end user the ways in which the product could be used in certain situations. This will allow the end user to envision themselves using the product and therefore be more likely to buy the product. In the case of TikTok E-commerce, where the product is found through a video, the creator plays a huge part in the process in helping the end user bridge the gap between their curiosity and intent to purchase. Brands who are using micro-influencers in their TikTok Shop Ecommerce strategy can take advantage of this relationship and increase the trust level in the … Read more